Frequently Asked Questions
How long is the appointment?
In our salon the pet styling appointments are 4 hours.
Morning options are: 8:00am - 12:00pm, 8:30am - 12:30pm and 9:00am - 1:00pm.
Afternoon options are: 12:00pm - 4:00pm, 12:30pm - 4:30pm and 1:00pm - 5:00pm.
Understanding our 4 hour appointments.
- Our team at Vada’s Club K9 strive to make your pets whole grooming experience a positive one. We want to ensure your pet is not overwhelmed (mentally and/or physically) and leave in a relaxed state. Through our extensive experience we know that dogs do best when given breaks from the different forms of stimulation that occurs during their grooming. We have found this especially benefits the pets who are younger, older or anxious/nervous.
- Another reason is that since there are several Pet Stylists here at Vada’s Club K9 and if all dogs were on 1.5-2 hour appointments then we would have non stop interruptions all day. We need to focus 100% on the dogs that have been booked in with us and getting interrupted disrupts this.
That is why when a dog comes in for Pet Styling at Vada’s Club K9 we have them for 4 hours.
Is my dog kenneled?
Each pet is housed in individually furnished suites while in our care. This is the safest place for your pet while they’re here for their appointment. We can’t have them all running around the grooming room with us while we’re working because we can’t fully supervise all the dogs and still be able to pay attention to the dog on the table, while using our sharp equipment.
After the grooming most dogs prefer to have their own personal space to relax and unwind until home time.
Can I stay and watch my dog being groomed?
Dogs tend to act up when owners are around while they’re on the table, causing them to move and jump around a lot, which is dangerous as the Stylists work with sharp equipment. Dogs focus on their owners and we need them to focus on us. So, for the safety of your pet, our Stylists do not allow owners to stay.
When I phone no one answers, why?
We do answer the phone as often as possible, but due to the nature of our business we cannot always answer our phone. We need to focus 100% of our attention on the dog on our table, but please leave a message and we will call you back at our earliest convenience! This way we can give whoever calls the salon our full attention.
How often should my dog be groomed?
Typically we recommend professional pet styling every 6-8 weeks.
Every pet’s coat has different needs and there are several factors that come into play when deciding a grooming schedule:
- Maintenance at home - brushing + combing should be done at least 3 times a week
- Type of haircut - longer coats require more grooming to stay tangle free
(this includes more home maintenance and professional grooming)
- Your pets coat type; thick and plush, wirey or fine + fragile
Talk with one of our Stylists so they can help decide a grooming schedule based on your pets individual needs.
How much does grooming cost?
We have a full list of our Pet Styling Prices, Individual Spaw Services and possible extra charges. If you don’t see the breed of your dog you can call us to discuss it over the phone.
Do you have a referral program?
We do! We appreciate all of your referrals so much that we now have a Client Referral Club.
-When someone is referred to us by another client they will be discounted $5 off their first grooming with us
-They must tell us at their pets appointment time the name of who referred them. That would be the name of your pet and your last name.
-Then you will also be discounted $5 off your pets next grooming for having referred someone to us.Referring family or friends is the highest compliment...Thank You!!
*not to be used on single services
What is included in the Pet Styling?
A full body hyro-wash with shampoo that is selected based on skin and coat type, tearless facial, conditioning, hand drying, ear hair plucked (if needed) then ears cleaned, nails cut and filed, brushing/combing, de-shedding (for double coated dogs) then trimming and haircut to your preference (so long as the hair is not matted).
Can I just walk in to get my dogs nails cut?
Our nail cutting service is called a Pawdicure, it includes your pets nails cut, filed down, and hair under pads and around toes trimmed (if needed)
During the week we do require appointments. On Saturdays we have Walk-In Pawdicures from 1:00 to 4:00pm. Because it is walk-in its hard to predict how many dogs will show up and what the wait time will be.
If your dog is nervous/aggressive around other dogs it may be best to book an appointment for first thing in the morning or at the end of the day when the majority of grooming dogs are gone.
What is your cancellation policy?
We require 24 hours notice for cancelling or rescheduling your pet’s grooming appointment.
It is important that you check in on time, as we are an appointment based business and this spot is being held specifically for your pet. However, we reserve the right to refuse clients if they are late for their appointment.
Failure to comply with the above policies will result in applicable fees.
**Please understand these are not meant as punitive policies, but of restoration to compensate lost wages for our pet groomers**
Why does my dog shake and/or whine sometimes when I drop them off?
Some dogs shake when they are excited and some shake when they’re a little nervous. Dogs do not like to be separated from their owners (pack leaders).
So the worst part of the groom is the initial separation. Often the second the owner leaves and the door shuts the dogs turn around as if to say ‘ok’ to follow us back.
It’s like dropping kids off at daycare, they are sad for the first few minutes but then they adjust.
Can I get my double coated dog shaved?
We would prefer not to and recommend against doing so, but if it’s really something you want done then we will. We just have to inform you about exactly what you’re asking for.
The coat provides insulation from the cold, heat and sun. Dogs don’t sweat all over like humans do, so to help stay cool they regulate their body temperature by panting and their paws sweat. When we shave a double coated dog we are taking away their protection from all the elements, insects, sunburn and so on. It’s like taking the insulation out of your house in the summer.
The undercoat grows at least twice as fast than the primary coat. This will make the hair grow in thicker and patchy, if it even grows back at all. Shaving a double coated dog can also interrupt the natural shedding process and the dog may in fact shed more.
Vada's Club K9 (204) 221- 0998
628 St. Anne's Road
Winnipeg, Manitoba R2M4W3 vadasclubk9@gmail.com